IDC MaturityScape: Multicloud Management 1.0 ELEMENTS OF THE MULTICLOUD MANAGEMENT MATURITY FRAMEWORK Stages of the Multicloud Management Maturity Framework Ad Hoc Description Ad hoc multicloud management approaches are typically based on the priorities and preferences of individual departments and teams that have selected specific on-premises or public cloud platforms and services to support their specific operational requirements. These individual groups have little to no structured process or framework to share best practices or to pool purchasing power. In many cases, they are unaware of one another"s efforts and may, in fact, be making individual choices that will make it harder for the broader organization to share information or integrate cloud-based workflows overtime. Business Outcome While individual teams and departments may find that they can operate more efficiently or save money by using specific cloud options, the overall organization often misses out on broader digital business agility benefits, end-user experience improvements, and cost savings that can result in reliance on more consistent cross-cloud management strategies, practices, and tools. Silo-based cloud management strategies allow an organization to test a number of different options but rarely scale effectively as organizations need to connect data and workflows across multiple clouds. Opportunistic Description At the opportunistic stage of multicloud management, early adopters begin to recognize the value of moving from silos to best practices. Many organizations will start by adopting standardized cloud infrastructure provisioning templates and automation scripting tools to improve configuration compliance and auditing. At this stage, IT operations and DevOps teams begin to evaluate how to best coordinate workflows and define operational policies and SLAs to ensure more consistent application performance and better cloud resource consumption and reduce overall spend on cloud resources. Business Outcome As the organization can more quickly and consistently make development and production cloud resources available, the organization can better support the complete DevOps C/CI life cycle and ensure more consistent end-user experiences. The organization becomes able to consistently apply a common set of criteria and decision-making frameworks when it comes to choosing when to invest in in-house cloud management skills and tools versus relying on cloud-based management functionality and third-party services. Repeatable Description As organizations move into the repeatable stage of multicloud management, the work of defining standards and best practices becomes the responsibility of a well-defined, collaborative governance process that represents the needs of business, development, and IT operations stakeholders. At this point in the maturity cycle, the organization will consistently implement standardized processes and tools and promote broad-based access to an enterprise-level self-service catalog and automation ©2017 IDC #US42132917 3 platform. The organization has a well-understood, shared process for assessing existing multicloud management skills and gaps and determining which function is strategic for internal control versus better delivered by a cloud service provider or third party. Business Outcome As the organization implements more consistent automation platforms, templates, and workflows, it becomes easier and faster to provision and support complex applications that depend on data and code deployed across complex multicloud architectures. Business agility, security, and end-user experience become the driving forces behind making choices about which clouds support which workloads. The organization can better support DevOps and big data-driven business innovation on a cost-effective basis. Managed Description At the managed level of multicloud management, the enterprise can consistently monitor, evaluate, and report on the costs, SLAs, end-user experience, and digital business agility impact of each cloud being used across the organization. It can report on usage, costs, and performance and incent individual teams to select and standardize on a core set of cloud resources. Managed environments have invested in an integrated set of monitoring, reporting, and automation multicloud management tools that can be consistently used across on-premises and public or hosted clouds. Using standard templates, VMS and container management, and automation tools, the organization can migrate workloads as needed to optimize business outcomes, performance, and costs. Business Outcome As cloud management processes, configuration, infrastructure scaling, capacity management, and application performance become more consistent and standardized in cross-cloud environments, the enterprise can better manage costs, support business initiatives, and simplify operational processes and tools. This results in increased end-user and IT staff productivity and performance. Optimized Description At the optimized stage, multicloud management strategies have been fully architected to support consistent cross-cloud provisioning, configuration, and workload migration. Automation is a given, and the organization has a consistent process for selecting and implementing open source innovations, automation scripting, and configuration templates and workflows. Optimized organizations understand that multicloud management needs to be an application-centric process that relies on application and end-user performance monitoring, predictive analytics, and dynamic capacity management to maintain the required SLA and security policies at the lowest reasonable cost. It carefully balances the use of cloud and third-party provided management functionality with decisions about on-premises tools and internal IT staff expertise and training. Business Outcome Optimized multicloud management environments allow the business to dynamically adapt in real time to DevOps, IoT, and big data-driven innovation. By using advanced analytics and automation to select, scale, and deploy cloud applications and infrastructure, the enterprise can compete more effectively as business requirements change and new online digital business capabilities are required. ©2017 IDC #US42132917 4 Please complete the form to gain access to this content Access Now Related Resources The Key to Real-time Visibility Across IT: Start-anywhere Application Mapping 4 Common IT Challenges (and How to Overcome Them) Modernize Change Management While Minimizing Business Risk Five Best Practices for APM in the Digital Economy Empowering the Workforce DELIVERING VALUE TO TODAY'S DIGITAL ENTERPRISE
ELEMENTS OF THE MULTICLOUD MANAGEMENT MATURITY FRAMEWORK Stages of the Multicloud Management Maturity Framework Ad Hoc Description Ad hoc multicloud management approaches are typically based on the priorities and preferences of individual departments and teams that have selected specific on-premises or public cloud platforms and services to support their specific operational requirements. These individual groups have little to no structured process or framework to share best practices or to pool purchasing power. In many cases, they are unaware of one another"s efforts and may, in fact, be making individual choices that will make it harder for the broader organization to share information or integrate cloud-based workflows overtime. Business Outcome While individual teams and departments may find that they can operate more efficiently or save money by using specific cloud options, the overall organization often misses out on broader digital business agility benefits, end-user experience improvements, and cost savings that can result in reliance on more consistent cross-cloud management strategies, practices, and tools. Silo-based cloud management strategies allow an organization to test a number of different options but rarely scale effectively as organizations need to connect data and workflows across multiple clouds. Opportunistic Description At the opportunistic stage of multicloud management, early adopters begin to recognize the value of moving from silos to best practices. Many organizations will start by adopting standardized cloud infrastructure provisioning templates and automation scripting tools to improve configuration compliance and auditing. At this stage, IT operations and DevOps teams begin to evaluate how to best coordinate workflows and define operational policies and SLAs to ensure more consistent application performance and better cloud resource consumption and reduce overall spend on cloud resources. Business Outcome As the organization can more quickly and consistently make development and production cloud resources available, the organization can better support the complete DevOps C/CI life cycle and ensure more consistent end-user experiences. The organization becomes able to consistently apply a common set of criteria and decision-making frameworks when it comes to choosing when to invest in in-house cloud management skills and tools versus relying on cloud-based management functionality and third-party services. Repeatable Description As organizations move into the repeatable stage of multicloud management, the work of defining standards and best practices becomes the responsibility of a well-defined, collaborative governance process that represents the needs of business, development, and IT operations stakeholders. At this point in the maturity cycle, the organization will consistently implement standardized processes and tools and promote broad-based access to an enterprise-level self-service catalog and automation ©2017 IDC #US42132917 3 platform. The organization has a well-understood, shared process for assessing existing multicloud management skills and gaps and determining which function is strategic for internal control versus better delivered by a cloud service provider or third party. Business Outcome As the organization implements more consistent automation platforms, templates, and workflows, it becomes easier and faster to provision and support complex applications that depend on data and code deployed across complex multicloud architectures. Business agility, security, and end-user experience become the driving forces behind making choices about which clouds support which workloads. The organization can better support DevOps and big data-driven business innovation on a cost-effective basis. Managed Description At the managed level of multicloud management, the enterprise can consistently monitor, evaluate, and report on the costs, SLAs, end-user experience, and digital business agility impact of each cloud being used across the organization. It can report on usage, costs, and performance and incent individual teams to select and standardize on a core set of cloud resources. Managed environments have invested in an integrated set of monitoring, reporting, and automation multicloud management tools that can be consistently used across on-premises and public or hosted clouds. Using standard templates, VMS and container management, and automation tools, the organization can migrate workloads as needed to optimize business outcomes, performance, and costs. Business Outcome As cloud management processes, configuration, infrastructure scaling, capacity management, and application performance become more consistent and standardized in cross-cloud environments, the enterprise can better manage costs, support business initiatives, and simplify operational processes and tools. This results in increased end-user and IT staff productivity and performance. Optimized Description At the optimized stage, multicloud management strategies have been fully architected to support consistent cross-cloud provisioning, configuration, and workload migration. Automation is a given, and the organization has a consistent process for selecting and implementing open source innovations, automation scripting, and configuration templates and workflows. Optimized organizations understand that multicloud management needs to be an application-centric process that relies on application and end-user performance monitoring, predictive analytics, and dynamic capacity management to maintain the required SLA and security policies at the lowest reasonable cost. It carefully balances the use of cloud and third-party provided management functionality with decisions about on-premises tools and internal IT staff expertise and training. Business Outcome Optimized multicloud management environments allow the business to dynamically adapt in real time to DevOps, IoT, and big data-driven innovation. By using advanced analytics and automation to select, scale, and deploy cloud applications and infrastructure, the enterprise can compete more effectively as business requirements change and new online digital business capabilities are required. ©2017 IDC #US42132917 4
