In 2020, COVID-19 impacted the global economy far more than anyone anticipated. The pandemic changed the way people across the globe live, work, learn and play.

For many consumers, online apps and services became the de facto replacement for activities they had previously done in-person.

As people were forced to seek alternate ways to engage with the world, many are now finding some online experiences are preferred over in-person options.

This survey polled 5,000 consumers throughout the U.S., U.K., Germany, Australia and Singapore to understand how their daily routines, experiences and preferences have evolved since the start of the COVID-19 pandemic and how they plan to purchase and engage with the world in the future.