In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision makers with competitive context for evaluating selected solution providers supporting secure customer contact experiences and fraud prevention. Intelligent Authentication (IAuth) captures a range of products and services beyond voice biometrics to include additional biometric factors (facial, fingerprint, behavioral), fraud detection, digital orchestration, and continuous authentication. This report evaluates 20 firms, both platform providers and core technology providers, to understand their completeness of offerings and ability to orchestrate capabilities into broader solutions that respond to emerging security threats and CX challenges.
