← Artificial Intelligence Research
No more human customers: How AI could transform insurance by 2030
Discover how AI personal assistants will become the primary interface between consumers and insurers by 2030, turning insurance into an effortless, proactive service. This whitepaper explains why the shift is inevitable, what it means for competition and customer experience, and how to get your organization ready now.
- A practical roadmap for AI supported customers, including new assistant channels via APIs, flexible products powered by real time data, and the unified data foundation required to execute.
- How AI will commoditize parts of underwriting and pricing, and how to differentiate through superior service, prevention, and values aligned offerings to compete beyond price.
- Near term technologies that will reshape buying journeys, including large action models and AI form filling, with guidance to increase conversion and reclaim share from aggregators.