Plume’s Consumer Experience Management (CEM) Platform transforms Communications Service Providers (CSPs) from hardware-, firmware- and TR-069-driven, disparate services ecosystems to agile, cloud-based services delivery platforms, ultimately accelerating CSPs’ end-to-end services delivery to their customers.
Prior to using a cloud-based delivery platform, CSPs relied on the proprietary firmware functionality present in the home gateway to enable and manage services.
To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the preferred model for CSPs to deploy services going forward in their networks.
