Africa is quickly emerging as the next frontier for Global Business Services (GBS) and Business Process Outsourcing (BPO). This vibrant sector, noted for its empathetic, multitalented youth workers with technical aptitudes and diverse language capabilities, continued to create new jobs and provide essential services during the last two years of economic disruption. One just has to look at the continent’s estimated GBS/BPO workforce size of about 790,000 workers, and the combined estimated US$15.1 billion domestic and international market size, to see the untapped potential.

Based on industry research, and on-the-ground experiences Tek Experts has encountered, this eBook provides three pertinent reasons why global organizations should consider African talent to deliver ITO services