The global economy has been digitalizing quickly over the past few years, driving the use of technology solutions - also known as Business to Business (B2B) technology buyers - are seeking more strategic partnerships with providers of enterprise technology solutions. A mature Customer Experience Management (CXM) program will form the core of a successful relationship between buyers and sellers of enterprise technology solutions.
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Africa is quickly emerging as the next frontier for Global Business Services (GBS) and Business Process Outsourcing (BPO). This vibrant sector, noted for its empathetic, multitalented youth workers with technical aptitudes and diverse language...
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