Small Business Growing Pains

Step 1: State-of-the art features are no longer the preserve of the big guys. Smart features to revolutionise productivity If you’re growing fast, internal changes to your organisation needn’t impact productivity, or the experience you offer customers. In fact, the right phone system can help you take things to the next level. With cloud-hosted communications, state-of-the art features are no longer the preserve of the big guys. Along with HD Voice for an ultra-clear call experience, you’ll have call recording, voicemail notification via email and countless other capabilities, as well as the ability to switch between calls, chat and video with a single click. A selection of powerful analytics tools, meanwhile, can help you understand and optimise your operations as never before. All this enhances your people’s ability to connect and collaborate, while giving customers a slicker, more efficient service. A cloud-based platform can also integrate seamlessly with your CRM system, taking productivity up yet another notch. 5 ways cloud communications free you up to thrive on your terms 3 Step 2: Make true “mobile working” a practical reality A small, growing workforce needs to be flexible if it wants to punch above its weight. With a phone system like 8x8’s Virtual Office, your people can access all features and functionality from wherever they are via a mobile app on their laptop, tablet or smartphone. Freeing up your people to work at home or on the move is a great way to make the best use of their talents, while presenting a seamless impression to customers. “ Freeing up your people to work at home or on the move But the advantages don’t stop there. Opening up a new location becomes easier. Work-life balance improves. International projects run more smoothly. And if the office loses power or a storm cuts off access, your team can log in and still deliver for customers. 5 ways cloud communications free you up to thrive on your terms 4
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