Collaboration and AI Take Customer Care to the Next Level

This buyers guide delves into the contact centre market in North America, covering the on-premise systems and hosted/cloud markets. 

The study is based on extensive primary and secondary research and considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.

It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as premise and cloud-based solutions directly to enterprise customers.

Continue reading the Frost & Sullivan Buyers Guide Excerpt and see the competitive landscape at a glance.

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