The public sector is under heavier pressure than most to be accessible around the clock and ultra-responsive, but that can be quite tough.
As well as this, customers expect those dealing with their information to be responsible in order to enhance their overall experience.
However, their service experience can all depend on the contact centre platform being used by the business.
The best contact centre solutions offer dynamic, technologically advanced features that take your business to new heights.
This short guide by 8x8 will help you make the decision for what's best for your company.