Many organisations that would have otherwise not enabled employees to work from home were forced to do just that in 2020.

And in doing so, they were pleasantly surprised at how well the applications performed from home Internet access.

That’s not to say the experience has been all smooth sailing. Companies have experienced challenges, such as managing remote workers, and problems with connectivity and video quality.

70% of companies plan to continue their work-from-home strategies, for knowledge workers at large, as well as contact centre agents. With this shift come changes in the IT budget and technology priorities.

This report examines companies’ response to the Covid-19 pandemic and how they will change their workplaces moving forward.