Are you interested in deploying chatbot technology in your contact centre?
Throughout 2020, the interest in this technology dramatically increased with higher call volumes during the pandemic, and contact centres utilised chatbots to assist their customers and agents.
Now more than ever, it's important that customers have the option to use a chatbot, as March - May 2020 saw an 86% increase in customers using these types of self support sessions.
If you want to learn more about the technology, and the basics on how to get started, the Chatbot Starter's Guide will tell you all you need to know.
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