AI is becoming more commonplace in today's world, with the introduction of Amazon's Alexa and Apple's Siri as one of the easiest examples of the technology.

However, AI can be utilisied to deliver excellent customer service at every hour of the day, and across multiple channels by leveraging the data available to large organisations.

This Inner Circle Guide aims to give a detailed and definitive view of the reality of implementing and using these technologies, and a view on what the future holds.

Discover the importance of the relationship between AI and Customer Experience here.