This buyers guide delves into the contact centre market in North America, covering the on-premise systems and hosted/cloud markets.
The study is based on extensive primary and secondary research and considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as premise and cloud-based solutions directly to enterprise customers.
Continue reading the Frost & Sullivan Buyers Guide Excerpt and see the competitive landscape at a glance.
This e-book explains the importance in implementing cloud management and governance solutions. The AWS approach to cloud governance provides an actionable framework to improve the implementation, operations and validate the control effectiveness of...
Through the Shared Responsibility Model, it is necessary to secure workloads, applications and data. Trend Micro proposes the AWS Well-Architected Framework, which allows 5 pillars of Operational Excellence, Security, Reliability, Performance...
Über das Modell der geteilten Verantwortung gewährleistet AWS die Sicherheit der Cloud-Infrastruktur. Für den Schutz Ihrer Workloads, Applikationen und Daten in der Cloud sind Sie hingegen weiterhin selbst verantwortlich. Bei dieser Aufgabe kann...
One Identity Active Roles ist ein leistungsstarkes Tool für die integrierte Verwaltung von lokalem Microsoft Active Directory und Microsoft Azure Active Directory. Es bietet umfassende Unterstützung für die Verwaltung von ExchangeServern und...
Cloud-based applications play a vital role in fulfilling productivity. However, due to an increase in applications, many users have multiple cloud identities. It is important that each user is secure and the risks of security breaches are not...
This webinar explains how to leverage your cloud and how Plume has responded to key challenges, which have occurred in the last year. Focuisng on the metircs of monetization, this allows the increase in your business to be successful. Key metrics...
Very few organisations operate in a single, public cloud model. The hybrid cloud model is the most advantageous in terms of allowing simple, secure and scalable infrastructure. However, there is a visibility gap in a digital, hybrid cloud...
Which kind of organisation do you belong to? The one that use's the cloud for backup or the one that is going to use the cloud for backup? Explosive growths in data have meant that object storage and back up solutions are necessary for businesses....
One of the fastest growing segments of the Identity and Access Management (IAM) market is the cloud segment. Increasingly, companies are choosing to move at least part of their security infrastructure to cloud-based solutions. Even if you still run...
Identity Governance and Administration (IGA) is necessary to control access risk and achieve compliance with improved efficiency. One Identity Manager delivers consolidated control for joiner/mover/leaver activities across all enterprises....
Governance is now the goal and many organisations are stuggling to reach it. Core functionalities of Identity Governance and Administration include automated provisioning of accounts, fulfillment of access requests, password management and...
Privileged Access Management (PAM) is concerned with controlling and auditing access, obtained through the administrative accounts associated with every system. Unfortunately, there are a few problems due to their shared and anonymous access. This...
This book highlights a number of important points surrounding identity governance and administration (IGA). IGA is defined as the activities performed to set up, maintain and certify access required for technology lead business. Elements of IGA...
Security is now more complex than ever, especially with multiple resources that need securing farther away from the traditional world of working. The fundamentals of security is all about the Four A's: Authentication, Authorization, Administration...
IT and Security leaders face a continually transforming digital world. With this evoloving landscape there is an increased number of security threats and hybrid achitectures, which cause complexity within the cloud. Therefore executives must...
As casas inteligentes não são mais uma tecnologia do futuro. Elas já estão disponíveis hoje, possibilitadas por uma grande variedade de dispositivos e serviços cada vez mais adotados pelos consumidores. E isso está trazendo grandes...
The expansion of devices means that smart homes need to adapt rapidly. Smart homes are data-centric and employ a portfolio of value-added security. Wifi-6 will help drive that growth and can increase power safety whilst enhancing security and...
Wifi is the predominant way to connect to the internet and access our mobile and digital lives. Wifi can reach ever corner of the home and this has never been more prevalent than when working from home. Reliability, speed and coverage are necessary...
Los hogares inteligentes han dejado de ser una tecnología del futuro para convertirse en una realidad, gracias a la creciente cantidad y amplia variedad de dispositivos y servicios que adoptan los clientes. Esta tendencia conlleva grandes cambios y...
FortiSOS is the Fortinet network operating system which is at the heart of the Fortinet Security Fabric. This allows for the core Security Fabric to tie in with all other components. These include improved visibility of Internet-of-Things (IoT)...